Stuck? Start with the manual
Most questions are answered step by step, with screenshots, in the manual. Still stuck? Message the MORRU team from inside the system and we'll see your clinic and the page you're on straight away.
Business hours Mon–Sat, 9:00–18:00 (Bangkok), except public holidays
Three steps, in order
- 1
Find the answer
The manual walks through every step with screenshots and clips. Search for what you want to do, such as calling the queue, issuing a receipt or adding staff. In MORRU HIS, the "Manual" button beside a page title opens the guide for that page.
- 2
Message the team
In MORRU HIS, press the ? button at the top right and choose LINE or email. Your clinic, branch, user, the page and the error reference are filled in for you. Can't sign in? Message LINE @morru or email us directly.
- 3
Call the team
Basic and Advanced plans can call the team in business hours — the number is in the Help panel (? button) in MORRU HIS. Other plans see it after reporting a whole-clinic outage, a billing issue, or a ticket past its reply target.
First-reply targets
Counted in business hours · Mon–Sat, 9:00–18:00 (Bangkok), except public holidays
| Advanced | Within 4 hours |
|---|---|
| Basic | Within 1 business day |
| Starter | Within 2 business days |
| Free | In queue order |
Before you send
- Tell us what you clicked and what you saw. If the screen shows a reference code, include it so we can find it in the logs straight away.
- Screenshots help a lot, but hide patients' names, ID numbers and treatment details before sending them over LINE or email.
- Never send passwords. The MORRU team will not ask for yours.