Add-on · Patient care through your clinic's LINE OA
Remind, confirm and keep caring for patients — on your clinic's own LINE
Connect your clinic's LINE OA. Patients get reminders with confirm, reschedule and cancel buttons, answers land in the system instantly — then follow up with recalls, campaigns, surveys and loyalty points.
Free with the Advanced plan9:41
Sukjai Clinic
Today
Clinic system · calendar
Malee S. · 26/09 10:30
Awaiting replyTry the buttons on the appointment card, or any of the 6 menu buttons under the chat.
3 buttonsconfirm, reschedule, cancel — in every reminder
6 menu tilesin your clinic's LINE chat
Your LINE OAyour name and logo, not ours
What this module fixes
1
Calling every patient to confirm
Front-desk staff lose hours on the phone, and patients still don't show without telling you.
2
Patients drift away after treatment
No system to recall them for follow-ups or the next service cycle — it depends on memory.
3
No idea how satisfied patients are
You find out about a bad experience from a public review.
What's inside
Try it: the patient answers in chat, the clinic system updates
In the real system messages come from your clinic's own LINE OA. Patients can cancel themselves only when the appointment is unpaid and far enough ahead (24 hours by default, set per branch); otherwise it becomes a request for staff to call back.
- 01Connect LINE OAEnter channel details, follow the checklist
- 02Link patientsPatients type a 6-character code from the desk
- 03Automatic remindersAnswers land in the system
- 04Keep caringRecalls, campaigns, surveys, points
How it works in practice
Pricing
Patient CRM via LINE
750 THB / month
Add-on for Starter or Basic · included in Advanced · requires your clinic's LINE OA.
Free with the Advanced planSubscribe to Advanced and it's ready to use — no add-on purchase needed.- Reminders with reply buttons
- A menu inside your LINE chat
- Recalls and follow-up lists
- Segmented campaigns
- Surveys, points and referrals
Frequently asked questions
Yes. Messages go out in your name from your clinic's own LINE OA. Settings include a checklist to confirm everything is connected.
Yes — Advanced already includes Patient CRM via LINE. This add-on is for Starter and Basic plans.
The module price covers the MORRU system. Messages use your clinic's LINE OA quota; anything beyond your LINE OA plan's free messages is paid by the clinic directly to LINE.
Add your LINE OA as a friend and type the 6-character code from the front desk — once.
Not always. Self-cancel works when the appointment is unpaid and far enough ahead (24 hours by default, set per branch); otherwise it becomes a request for staff.
Ready to get started?
Add it to your existing account right away, or pick it with a base package if you're new.